Filing a complaint
We make every effort to ensure that the products purchased by you have no defects. On the other hand, if you find that you have received a defective item or item that is different from what you ordered (different size, model or design), we will exchange it for free with the model or refund. Return shipping and re-shipping in this situation is paid for by us.
To make a complaint, follow these steps:1. Return / complaint form
Fill in the form or claim form and attach it to the parcel. The document should include the following information: name, email address or mailing address, phone number, product indication and cause of the complaint, date of purchase, defect occurrence and account details for which we will transfer money for advertised goods along with shipping costs.
ADVERTISING FORM
2.Delivery of the product
When submitting a complaint, please return the product with all its accessories and a copy of the purchase receipt.
3. Shipping
The advertised product should be sent to:
Hey Popinjay! Joanna Bartoszuk
Polna 31
83-000 Roszkowo Poland
Return
Under the applicable law you have 14 days to return the goods. To withdraw from the contract and return the product purchased from us, complete the return form and send it to our address with the returned product / products intact:
Hey Popinjay! Joanna Bartoszuk
Polna 31
83-000 Roszkowo Poland
REFUND OF GOODS
All accessories and receipts or invoices received with the form and returned product / products must be attached. In this case the cost of returning the item is pay by client.
projekt i realizacja: Maxsote, oprogramowanie: Shoper
Shop is in view mode
View full version of the site
We care about your privacy
Cookies and related technologies allow the website to function properly and help us adjust the offer to your needs. You can choose to accept our use of all these files and go to the store, or adapt the use of files to your preferences by selecting "Customize Consents".
Here you can define your preferences regarding the use of cookies.
These files are necessary for our website to function so they can't be switched off.
These files allow you to use other functions of the website (other than those necessary for its functioning). Enabling these files will give you access to the full functionality of the website.
These files allow us to analyze our online store, which may contribute to its better functioning and adaptation to the needs of our Users.
These files are used by the software provider within our store operates. They are not combined with other data left by you in the store. The purpose of collecting these files is to perform analysis that will contribute to the software development. You can read more about this in the Shoper cookies policy.
With these files, we can conduct marketing activities.